We know every minute matters in field service. That’s why we focus on what really counts—operational efficiency, customer satisfaction, and first-time fix success.
Your field engineers and technicians are the ambassadors of your business—often the only face your customer sees. That’s why it’s critical to equip them with the real-time data, tools, and support they need to deliver fast, informed, and exceptional service on every call.
With over 25 years of field operations experience, we implement IFS Service Management, IFS PSO and IFS EAM for mid-sized to enterprise companies across industries like utilities, telecommunications, oil and gas, healthcare, home and business services and manufacturing—helping them empower their frontline teams and streamline service delivery from dispatch to debrief.
Bryan Ward
Head of Sales & Marketing
I’ve spent my career at the crossroads of technology and field operations—always chasing smarter ways to get things done.
It started in late ’80s Toronto, in an admin role at Consumers Gas (now Enbridge). Night classes in tech sparked a passion that soon led me into IT and project management, with a focus on optimizing field operations.
By the Y2K era, I was deep in Planning and Dispatch, deploying tech to support frontline teams. That path took me to Director of IT at Enbridge Home Services, through its evolution to Direct Energy and Enercare—always aligning tech with real business needs.
In 2009, I joined Diabsolut and eventually Gogh Solutions. Today, I help organizations transform service operations with the right technology—and a sharp focus on the customer experience.
Micheline Chiniara
Customer Success Advisor
With 25+ years in Sales and Customer Success, I’ve built my career on one belief: growth starts with strong relationships.
I’m passionate about solving customer challenges and turning insight into impact. Along the way, I’ve led teams, built trust, and delivered solutions that drive real results.
Deep in the IFS ecosystem, I help clients align tech with their goals—translating complex products into measurable outcomes. At Gogh Solutions, I focus on what matters most: retention, results, and long-term partnerships that exceed expectations.