Industries We Work With

End-to-End Experience Based Solutions

Innovation, Value, and Choice to Shake up
Your Industry and Delight Your Customers

While our consulting experience has taught us that no two clients are the same—it’s also taught us that having first-hand industry and operational knowledge helps ensure our clients are getting best-in-class solutions that really fit their needs.

Where do you want to take your business? We help our partners increase their revenue, improve productivity, and provide greater visibility into their field operations in a way that makes sense for their business, their industry, and their customers.

IFS Technology and Gogh Solutions in action:

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Increase in service response times

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Rate for meeting customer SLAs

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Improvements in SLA and on-time service delivery

1

Improvement in technician productivity

1

Increase in first-time fix rates

1

Reduction in travel and overtime costs

Gogh Solutions impressed us with their dedication and commitment to the success of our project. The team was highly responsive, flexible and each individual brought valuable specialized expertise to the project. Their collaborative approach, thorough training and knowledge transfer left us well equipped to ensure that we get the most out of our IFS solution and support our future business growth.

Mike Senn, Director of Business Development
Macro Integration Services

Industry Specific Knowledge Meets FSM Expertise

We want to see you succeed, and part of that is knowing what’s really important in your industry and to your customers—knowing what operating within your industry and being responsible for the decisions that help drive your business looks like.

Our consultants have that knowledge and respect what’s at stake for our partners and their customers. From issues like asset management and mobility, to complex scheduling and customer engagement—we specialize in providing Field Service Management (FSM) solutions that deliver what’s needed, such as:

TELECOMMUNICATIONS

• Delivering a Better Customer Experience
• Handling Complex Scheduling & Asset Management
• Optimizing Planning & Efficiency

HOME SERVICES

• Central Management for In-House, Contracted, & Contingent Labor
• Improving First Visit Completion Success Rates
• Driving Customer Acquisition, Retention, & Growth

UTILITIES

• Getting Better Metrics to Reduce Costs & Improve Customer Engagement
• Making Shifts to Meet Regulatory Demands
• Asset Management & Planning for Modernization

COMMERCIAL EQUIPMENT

• Improving Technician Efficiency
• Providing Better & Faster Customer Service, While Adding Support Options
• Optimizing Scaling & Decision Making Through Better Data

OIL & GAS

• Comprehensive Business Support Both On & Offshore
• IoT Integration to Transform Operations
• Automation for Better Resource Management

IT INFRASTRUCTURE

• Routing & Prioritizing Service Requests
• Data Collection to Ensure Time Sensitive Maintenance Happens Quickly
• Metrics for Planning When & Where to Upgrade & Automate

TELECOMMUNICATIONS

• Delivering a Better Customer Experience
• Handling Complex Scheduling & Asset Management
• Optimizing Planning & Efficiency

HOME SERVICES

• Central Management for In-House, Contracted, & Contingent Labor
• Improving First Visit Completion Success Rates
• Driving Customer Acquisition, Retention, & Growth

UTILITIES

• Getting Better Metrics to Reduce Costs & Improve Customer Engagement
• Making Shifts to Meet Regulatory Demands
• Asset Management & Planning for Modernization

COMMERCIAL EQUIPMENT

• Improving Technician Efficiency
• Providing Better & Faster Customer Service, While Adding Support Options
• Optimizing Scaling & Decision Making Through Better Data

OIL & GAS

• Comprehensive Business Support Both On & Offshore
• IoT Integration to Transform Operations
• Automation for Better Resource Management

IT INFRASTRUCTURE

• Routing & Prioritizing Service Requests
• Data Collection to Ensure Time Sensitive Maintenance Happens Quickly
• Metrics for Planning When & Where to Upgrade & Automate

Together we can transform field service.

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