Where: JW Marriott Desert Springs, Palm Springs, CA
When: April 22-24, 2025
Let’s Connect at Field Service West 2025
Reimagining the Future of Service—One Coffee or Cocktail at a Time
Your Technicians Are the Face of Your Business
Let’s Talk About Empowering Them
We know every minute matters in field service. That’s why we focus on what really counts—operational efficiency, customer satisfaction, and first-time fix success.
Your field engineers and technicians are the ambassadors of your business—often the only face your customer sees. That’s why it’s critical to equip them with the real-time data, tools, and support they need to deliver fast, informed, and exceptional service on every call.
With over 25 years of field operations experience, we implement IFS Service Management, IFS PSO and IFS EAM for mid-sized to enterprise companies across industries like utilities, telecommunications, oil and gas, healthcare, home and business services and manufacturing—helping them empower their frontline teams and streamline service delivery from dispatch to debrief.
Meet the Team Whose Boots Will Be on the Ground
Bryan Ward, Head of Sales & Marketing
I’ve spent my career at the intersection of technology and field operations, always looking for smarter ways to get things done.
It all started in Toronto in the late ’80s, where I took my first role in administration at Consumers Gas (now Enbridge). Curious about how technology could improve efficiency, I began taking evening tech courses—and that curiosity quickly turned into a passion.
By the early ’90s, I made the leap into IT and project management, with a clear goal: optimize field operations. My work evolved into Planning and Dispatch, where I played a hands-on role deploying technology to support frontline teams—especially during the critical Y2K transition.
That momentum led me to become Director of IT at Enbridge Home Services, continuing through its transformation to Direct Energy and eventually Enercare. At every stage, I focused on aligning tech solutions with real business needs, driving performance in the field.
In 2009, a pivotal connection with Joe Diab opened the door to a new chapter. I joined Diabsolut and later helped shape the mission at Gogh Solutions, where I continue to help organizations transform service operations with the right technology—and always with the customer experience in mind.
Micheline Chiniara, Customer Success Advisor
With over 25 years in Sales and Customer Success, I’ve built my career around one core belief: business growth starts with strong relationships.
Early on, I discovered a passion for understanding customer challenges and turning those insights into real, measurable success. That passion led me through a variety of roles where I learned to lead cross-functional teams, build trust, and deliver tailored solutions that actually move the needle.
My journey brought me deep into the IFS ecosystem, where I’ve spent years helping clients align their operational goals with technology that truly works for them. I’m known for connecting the dots between complex product offerings and real-world outcomes, staying ahead of industry trends to drive innovation and value.
Whether I’m supporting a large-scale digital transformation or simply listening to a customer’s day-to-day challenges, I stay focused on what matters: retention, results, and long-term partnerships. At Gogh Solutions, I’m proud to help our clients not just meet expectations—but consistently exceed them.
Let’s sit down over a coffee or cocktail!
Your drink is on us—your next great idea might be too.
Unable to attend but would like more information on how we can help your organization?
No problem! We're always here to help.
info@goghsolutions.com | 1-888-757-3955