Field Service: Aligning the service experience with next-generation customer expectation

When it comes to field service, customers expect a one-stop ‘first-time-fix’, an understanding of their busy lives that accommodates all their challenges and delivers the desired outcome. Luckily, the same technologies that are fulfilling user expectation elsewhere are now increasingly available to enhance the customer experience delivered by service organizations.

Industry experts, IFS and Gogh Solutions, share their insights in this whitepaper, outlining how organizations can successfully leverage the latest technologies to:

  • Turn data and insights into service delivery improvements
  • Transform customer experience
  • Ensure optimized operational efficiency