Happy Holidays from all of us at Gogh Solutions!
2024 in Review:
A Year of Transformation in Service Management
As we near the end of the year, now is the ideal moment to look back on our progress and the developments that have influenced the service management sector, IFS, and Gogh Solutions in 2024. This has been a period marked by creativity, expansion, and teamwork – one that has laid the groundwork for an exhilarating future in 2025 and beyond.
As we step into 2025, we’re excited to build on the momentum of 2024. The year ahead promises fresh opportunities to connect, innovate, and deliver value to our customers. With plans for new content, collaborative initiatives, and deeper insights into the industries we serve, we’re committed to being your trusted partner in navigating the ever-changing service landscape.
Evolving Service Management: Keeping Pace with Innovation
Throughout this year, we have witnessed significant changes in the service management landscape. The emergence of forth generation real-time scheduling tools, predictive analytics, and automation has presented organizations with the opportunity to provide more efficient, timely, and customer-centric services while improving margins.
A significant shift in 2024 has been the growing role of AI in everyday operations. From intelligent scheduling that matches the right technician to the right job, to tools that offer actionable insights, AI has evolved from a futuristic concept into practical applications for solving today’s business challenges. This evolution is helping companies improve efficiency, reduce costs, and build stronger customer relationships.
A McKinsey survey indicates that 65% of responding organizations regularly use generative AI (gen AI), nearly double the percentage from the previous year.
We’ve also seen a growing emphasis on sustainability—organizations are finding new ways to reduce waste, optimize resources, and enhance customer satisfaction. It’s no longer just about meeting service expectations; it’s about exceeding them and building stronger, more loyal customer relationships.
1
of reviewed companies have set net-zero commitments by 2050
1
have established interim reduction targets for 2030
1
reduction in absolute emissions
1
reduction in emissions intensity
Source: Teneo
Integration of Sustainable Practices:
1
of companies now use sustainable materials like recycled products and focus on energy efficiency
1
have adopted energy-efficient or climate-friendly machinery and technologies
1
are providing employee training on climate action
Source: TravelPerk
IFS Leading the Way in Service Transformation
IFS has led the way in these advancements, establishing new standards in the field through inventive measures that challenge the limits of service management. Gatherings such as IFS Unleashed have focused on achieving results that not only drive operational excellence but also promote sustainability. The most recent developments in IFS Service Management empower enterprises to streamline operations, reduce waste, and minimize environmental impacts while increasing initial repair rates and generating tangible returns on investment.
IFS is dedicated to enhancing sustainability within service management organizations through various initiatives and tools:
- Emissions Tracking: IFS offers an Emissions Tracker for Scope 1 and 2 emissions, enabling service management organizations to monitor and reduce their carbon footprints effectively. Source: IFS
- Sustainability Evaluation: IFS provides a framework to help businesses assess and improve their sustainability practices, emphasizing the importance of reusing and remanufacturing products to save money, retain customers, and decrease waste. Source: IFS
- Industry Research: IFS’s “State of Service 2023” research highlights that sustainability has become a primary focus for field service companies, with many prioritizing the integration of sustainable practices into their operations. Source: IFS
These efforts underscore IFS’s commitment to supporting service management organizations in achieving their sustainability objectives.
As an IFS Silver Channel and Strategic Partner, Gogh Solutions is proud to have played a role in implementing these transformative and sustainable solutions across various industries. From utilities and telecommunications to healthcare and oil and gas, we’ve collaborated with our customers to address their challenges, reduce their carbon footprint, and create opportunities to integrate sustainability into their service strategies. By turning these challenges into opportunities, we’ve helped bring our customers’ service ambitions to life while supporting their commitment to a greener future.
2024: A Milestone Year for Gogh Solutions
At Gogh Solutions, this year has been one of growth and innovation. We’ve expanded our expertise, strengthened our partnerships, and worked alongside our customers to achieve their goals. Our mission to help businesses “Gogh Beyond” resonated more than ever as we tackled complex service challenges with creativity and precision.
Warm Holiday Wishes from All of Us
From everyone at Gogh Solutions, we wish you a joyful holiday season and a prosperous New Year. Here’s to a bright 2025 filled with success, growth, and shared accomplishments.
Happy Holidays
The Gogh Solutions Team
