You know that you can improve your business yet getting to the bottom of ‘which processes’ and ‘by how much’ is less straight forward. You want to know what savings or improvements can be expected, how much it might cost and how disruptive it might be.

When choosing a Service Management solution, you want an organization that offers both the capabilities and configurability to allow you to deliver upon your unique service mix without compromise.

From better utilization of precious resources to reduced truck rolls and lower costs, not to mention a vastly improved customer experience, remote assistance delivers real value almost instantaneously. IFS Remote Assistance is a merged reality tool that will have an impressive, immediate impact on your business.

Facilities Management (FM), also known as Facilities Services,represented a $1.25 Billion market in 2021; and despite a downturn in 2020 due to COVID-19, the global market will grow at a 5-year combined annual growth rate of 5%, reaching $1.76 Billion by 2028.

Exceptional service stems from a desire to not just lower costs, but deliver experiences meant to retain, serve, and attract new customers. With more organizations looking towards technology to help deliver on those goals, it’s important to remember that not all software companies offer the same level of excellence.

The days of localized, disparate support have in many instances been superseded by a coherent, connected strategy, and even within those small support offerings, the options and expectations for how service would be scheduled, how parts would be allocated, and how service itself is delivered has only grown more complex.

After-sales service and maintenance have become critical components in many organizations’ offerings to their customers. In an increasingly commoditized world, it is often a key differentiator. Sometimes, it is the only way to set yourself apart from your competitors.