Mobile Field Service Solutions | Field Service Management

Streamline your operations

Increase the utilization of your assets to drive operational efficiency and gain better visibility into your field service operations

Build customer loyalty

Deliver high-quality service to your customers and ensure a seamless, end-to-end customer experience that will grow revenues

Enhance productivity

Improve utilization of your most important asset – your people. Get the right technician to the right job with the right part on the first visit

Gogh Solutions experts can assist your business in developing effective mobile field service solutions designed to meet the increasing needs of mobile-focused customers.

Our depth of expertise in mobile field service management and our understanding of customer-facing technologies – from sales representative to call centre employee to technician – can help your business improve customer service, increase efficiency and boost revenue. Our mobile field service solutions provide access to complete customer information in the field, allowing your company to make better decisions and improve your first-time resolution rate.

We assist organizations in improving key performance measures (KPIs) for example:

Customer satisfaction

Acquisition, retention and growth

Asset utilization

People, trucks and inventory

Profitability & cost control

EBITDA, cost per service call, travel and overtime costs

Operational efficiency

First-time fix rate, service calls per technician, mean time to repair

Gogh Solutions’ expertise in service call management and our deep understanding of how field service management must integrate with your company’s CRM assists your business in scheduling, dispatching and logging field resources to provide several other crucial benefits, including:

Quick acceptance of open jobs by qualified technicians

Access to directions and parts inventories

Increased accuracy in payment, expense and time tracking

Improved accountability and compliance