Increase the utilization of your assets to drive operational efficiency and gain better visibility into your field service operations.
Streamline your operations
Build customer loyalty
Deliver high-quality service to your customers and ensure a seamless, end-to-end customer experience that will grow revenues.
Enhance productivity
Improve utilization of your most important asset – your people. Get the right technician to the right job with the right part on the first visit.
Gogh Solutions experts can assist your business in developing effective mobile field service solutions designed to meet the increasing needs of mobile-focused customers.
Our depth of expertise in mobile field service management and our understanding of customer-facing technologies – from sales representative to call centre employee to technician – can help your business improve customer service, increase efficiency and boost revenue. Our mobile field service solutions provide access to complete customer information in the field, allowing your company to make better decisions and improve your first-time resolution rate.
We assist organizations in improving key performance measures (KPIs) for example:
Customer satisfaction
Acquisition, retention and growth
Asset utilization
People, trucks and inventory
Profitability & cost control
EBITDA, cost per service call, travel and overtime costs
Operational efficiency
First-time fix rate, service calls per technician, mean time to repair
Gogh Solutions’ expertise in service call management and our deep understanding of how field service management must integrate with your company’s CRM assists your business in scheduling, dispatching and logging field resources to provide several other crucial benefits, including:
- Quick acceptance of open jobs by qualified technicians
- Access to directions and parts inventories
- Increased accuracy in payment, expense and time tracking
- Improved accountability and compliance