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Highlights from IFS Unleashed 2024

Bryan Ward

Last week, IFS Unleashed 2024 took place in Orlando, Florida, bringing together a dynamic mix of technology leaders, industry experts, and partners. It was a three-day event packed with insightful keynotes, engaging workshops, and networking opportunities, all focused on the latest advancements in Industrial AI and digital transformation. As a bronze sponsor, Gogh Solutions was proud to be part of this incredible event, building connections and sharing knowledge with industry peers. Here’s a recap of the key highlights from IFS Unleashed 2024.

Keynote Speakers: A Lineup of Legends and Innovators

This year, IFS Unleashed featured an impressive array of speakers, headlined by two global icons: Usain Bolt, eight-time Olympic gold medalist, and Gary Player, legendary golfer. Both shared motivational insights on perseverance, performance, and the importance of adaptability—qualities that resonate strongly in today’s fast-evolving tech landscape. Their presence underscored the event’s theme of pushing boundaries and achieving excellence​.

Mark Moffat, CEO of IFS, kicked off the event by highlighting the role of IFS Industrial AI in transforming key sectors, including manufacturing, energy, construction, and telecommunications. He emphasized IFS’s commitment to being a strategic partner that helps organizations unlock their potential by leveraging AI for greater efficiency and innovation​.

"Attending IFS Unleashed reinforced the importance of staying ahead in an industry that’s rapidly evolving. The focus on AI, cloud solutions, and predictive analytics showed how businesses can drive smarter decision-making and improve customer experiences. It was inspiring to see how IFS is pushing the envelope, and at Gogh Solutions, we’re proud to be a part of this journey, guiding companies through their digital transformation."
Eric Costanzo, Managing Director at Gogh Solutions

Industrial AI and Digital Transformation

One of the central themes at this year’s event was the integration of Artificial Intelligence across various industries. From predictive maintenance to enhanced customer engagement, IFS demonstrated how its AI-driven solutions are reshaping business processes. Mark Moffat shared that the company’s mission is to be more than just a technology provider; it aims to be a long-term partner, helping businesses to grow and adapt. This vision is anchored in real-world use cases and a deep understanding of industry challenges​.

Applications of Industrial AI

Industrial AI is already transforming multiple sectors with its targeted applications:

  1. Manufacturing: AI-driven systems automate production lines, enhance quality control through defect detection, and optimize supply chain management. By analyzing real-time data, manufacturers can predict when equipment needs maintenance, reducing downtime and preventing costly disruptions.
  2. Energy and Utilities: In the energy sector, Industrial AI enables more efficient resource management by forecasting energy demand, optimizing the performance of power plants, and providing predictive maintenance for critical infrastructure.
  3. Telecommunications: AI enhances network performance, customer service, and predictive maintenance, allowing telecom providers to manage their infrastructure more efficiently and improve service reliability.
  4. Service-Centric Organizations: For companies that rely heavily on field service and customer engagement, Industrial AI optimizes scheduling, dispatching, and resource management. It ensures that the right technician with the right skills and parts is sent to the job, improving first-time fix rates and reducing service delays. Additionally, AI can predict customer needs, enabling proactive maintenance and support, which enhances customer satisfaction and loyalty.

Workshops, Panels, and Networking

Attendees had the chance to participate in numerous workshops and panel discussions that covered everything from sustainable supply chain management to the future of manufacturing. These sessions provided valuable insights into how IFS solutions can be tailored to address specific business needs, driving innovation and operational excellence.

"IFS Unleashed is a game-changer for anyone involved in service management. It’s not just about introducing new technologies; it’s about transforming how businesses operate. The event gave us insights into the future of industrial AI and how companies can leverage these tools to optimize every facet of their operations. At Gogh Solutions, we’re excited to bring these innovations to our clients, helping them achieve greater efficiency and operational excellence."
Bryan Ward, Head of Sales at Gogh Solutions

Gogh Solutions at IFS Unleashed

As a proud bronze sponsor, Gogh Solutions was thrilled to be a part of this landmark event. Our team had an incredible time connecting with clients, partners, and industry leaders. It was a fantastic opportunity to share our expertise in implementing IFS solutions and to learn from others who are at the forefront of technological innovation. We were inspired by the stories of transformation and left the event even more energized to help our clients ‘Gogh Beyond’ with their service management strategies.

Thank you to IFS for hosting such an impactful event. We look forward to IFS Connect 2025 and continuing to be a part of this exciting ecosystem.

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