Whether you’re new to IFS, exploring Gogh Solutions as a potential partner, or looking for answers tailored to your industry, this FAQ section is here to help. We’ve grouped the most common questions into three areas: understanding IFS and its capabilities, learning about Gogh Solutions and how we work, and exploring how IFS Cloud supports industries like utilities, telecom, oil & gas, healthcare, and manufacturing. If you don’t see what you’re looking for, reach out—we’re always happy to help.
Frequently Asked Questions
About IFS
Q: What is IFS Cloud?
A composable, cloud-based ERP, Service and EAM platform that helps service-focused organizations manage operations, assets, people, and projects—all in one place.
Q: What is Industrial AI (IFS.ai)?
Industrial AI is IFS’s purpose-built AI engine designed to improve field service, asset maintenance, forecasting, and automation—tailored specifically for operational environments.
Q: What is IFS Nexus Black?
IFS Nexus Black is a new AI-powered experience layer that simplifies workflows, improves usability, and enhances decision-making within IFS Cloud.
Q: How does Industrial AI actually improve service operations?
IFS.ai enables predictive maintenance, automated scheduling, anomaly detection, and real-time resource planning—directly impacting KPIs.
Q: What is IFS Cloud Composability?
It’s the ability to implement only the modules you need—like ERP, EAM, or Service Management, and expand as your business grows, without rebuilding your system.
Q: What is the difference between Industrial AI and Generative AI?
Generative AI is designed to create content—such as text, images, or code—based on broad training data (e.g., ChatGPT or image generators). Industrial AI, like IFS.ai, is focused on real-world operations. It uses structured business and asset data to predict failures, optimize schedules, automate decisions, and improve service outcomes. Industrial AI delivers practical, measurable value by embedding intelligence directly into business workflows.
Q: Can I integrate IFS Cloud with other systems we use?
Yes, IFS Cloud is designed for seamless integration with ERP, CRM, GIS, IoT platforms, and custom applications.
Q: What’s the difference between PSO and FSM in IFS Cloud?
PSO (Planning & Scheduling Optimization) handles automated, AI-based scheduling. FSM (Field Service Management) focuses on field execution, technician enablement, and mobile workflows.
About Gogh Solutions
Q: What does it mean to be an IFS Gold Channel and Services Partner?
It means Gogh Solutions is certified by IFS to sell, implement, and support IFS Cloud. We’re globally recognized for delivery excellence.
Q: How long does a typical IFS implementation take?
Timeframes vary by scope, but Gogh Solutions accelerates time-to-value with a proven, efficient methodology that reduces risk and boosts ROI.
Q: What services do you offer beyond implementation?
We offer application managed services (AMS), data migration, system integration, user enablement, and long-term optimization strategies.
Q: Can Gogh Solutions help with legacy system migration (e.g., from ClickSoftware)?
Yes—we specialize in transitioning service organizations from legacy platforms like ClickSoftware FSE to IFS Cloud.
Q: What makes Gogh Solutions different?
What sets us apart is that we’ve been on both sides—first as a client navigating operational challenges, and now as an expert implementation partner. We combine that lived experience with deep technical expertise, an AI-first mindset, and a relentless focus on outcomes to deliver solutions that are practical, scalable, and built for real-world success.
Q: How do you ensure a smooth data migration to IFS Cloud?
We conduct a full operational review, followed by ETL planning, testing, and validation. Our experts manage every step of the data migration process.
Q: What support do you offer after go-live?
We provide Application Managed Services (AMS), training, system optimization, and ongoing strategic advisory services.
Q: Are your consultants IFS certified?
Yes. Our team includes certified IFS Consultants, Architects, and Developers across all major functional areas of IFS Cloud.
Industry-Specific FAQs
Q: How does IFS Cloud support telecom providers?
It helps manage high volumes of work orders, optimize technician dispatching with PSO, and reduce repeat visits through AI-powered scheduling and field visibility.
Q: How does IFS help in the utilities sector?
IFS Cloud EAM and MWM provide real-time asset tracking, mobile technician enablement, and predictive maintenance—empowering utilities to modernize infrastructure, reduce downtime, and improve regulatory compliance.
Q: What are the benefits of IFS for healthcare and life sciences companies?
IFS enables proactive maintenance of critical medical equipment, compliance tracking, and AI-driven asset performance management—ensuring safety, uptime, and regulatory alignment.
Q: How does IFS Cloud support oil and gas organizations?
IFS helps oil and gas companies manage distributed assets, improve field service operations, and support hazardous site safety protocols with predictive maintenance and AI-enhanced planning tools.
Q: How does IFS help home and business services providers?
IFS Cloud delivers seamless scheduling, mobile workforce management, and real-time service updates—allowing home and business services companies to improve customer satisfaction, first-time fix rates, and technician efficiency.
Q: What does IFS offer for manufacturing organizations?
IFS Cloud supports manufacturing operations with integrated asset and production management, equipment uptime monitoring, and AI-driven maintenance strategies that reduce downtime and improve throughput.
Still Have Questions? Let’s Talk.
Connect with our team to learn how IFS and Gogh Solutions can help you optimize service, assets, and operations tailored to your industry.