Job Title: IFS Solution Architect
Location: North America
Employment Type: Remote, Full-Time, Permanent
Working Hours: 8 :30 AM EST – 5:30 PM EST

The IFS Solution Architect will be a valued leader in one of our most dynamic markets. You will work side-by-side with firm leadership to serve clients and build the business, having a direct impact on the firm’s success. Additionally, you will be a mentor and coach to a group of talented staff, utilizing your expertise to help develop their technical and professional skills.

Primary Responsibilities

• Design and deliver IFS Service Management Module with leading practices throughout all phases of a Customer’s digital transformation.
• Apply business process and system expertise to bring forth leading practices in the areas of Service, Logistics and Inventory Management, Contracts, Financial Management, and Optimization.
• Hands-on formulation of business and functional requirements to set the direction for corresponding and complimentary solution delivery aligned to business goals
• Oversee and participate in the configuration of IFS Applications to bring client requirements to life and lead testing and training programs during Customer engagements.
• Support robust change management programs to increase adoption for our clients with the IFS Solutions.
• Partner with project managers to identify project risk and issues. Work together to collaboratively develop and articulate mitigation strategies.
• Participate in the development and deployment of implementation methodologies, trainings and toolkits through internal initiatives
• Support sales cycles as needed as a Subject Matter Expert.
• Lead the continuous development of the market offering.
• Provide coaching and mentoring to consultants and client team members.
• Provide performance counseling and career development to consultants.
• Participate in the development and delivery of IFS implementation training for team members.
• Utilize your entrepreneurial skills to network and build strong relationships internally and externally with clients and the community
• Invest in your professional development individually and through participation in firm wide learning and development programs
• Support the growth and development of team members and clients through the Gogh Solutions philosophy, helping associates meet their professional goals.
• Contribute to the creation of target state architectures and roadmaps, and architecture principles that ensure the qualities of security and networking are maintained in program and project solutions.
• Perform project and program solution architecture assessments to ensure the continued presence, appropriateness and completeness of solutions.
• Contribute to architecture frameworks including technology architecture strategy, ‘guiding principles and governing standards.
• Participate in RFP/RFI preparation, bid evaluation and the vendor selection process.
• Apply industry/technical knowledge and participate in technology research, proof of concept and new product introduction to increase business results and minimize risk.
• Participate in knowledge transfer with senior management, the team, and other technical areas.
• Enjoy friendships, social activities and team outings that encourage a work-life balance

Qualifications:

• Bachelor’s degree in Business, Management/Computer Information Systems, Supply Chain Management, Operations Management, Industrial Engineering or related field or relevant experience in the field
• IFS Service experience or FSM Practitioner Certification preferred
• Certification or Experience with additional IFS Application modules a plus (Supply Chain, CRM, Call Center, Planning and Scheduling Optimization)
• Business expertise in Service Management processes as well as having strong knowledge of other business processes such as Warranty to Service, Order to Cash, Procure to Pay
• Excellent analysis skills and the ability to develop processes and methodologies
• Demonstrated management, analytical, organization, interpersonal, project management, communication skills, and highly developed Microsoft Suite skills (Word, Excel) required
• Ability to engage effectively at the business and technical level, provide exceptional client service, demonstrate commitment to continuous learning in order to stay current regarding applicable strategies, see the “big picture” as well as the details
• Exhibit appropriate ethical knowledge, sense of urgency and commitment to quality, and the timely completion of projects
• Ability to multi-task across many different projects and stakeholders both internal and external.
• Ability to communicate effectively and work with client resources from hourly resources to C-suite.
• Ability to travel, potentially up to 50%.
• Must be willing to work non-traditional business hours for client demands occasionally

Experience:

• A minimum of 8 years of work experience designing, developing, and implementing large-scale safety critical and/or mission critical systems.
• A minimum of 6 years of work experience designing, developing, and implementing network security solutions, enterprise campus, data center, and WAN architectures.
• A minimum of 3 years of work experience in an enterprise, solution, network, or security architecture role.
• A minimum of 2 years of work experience architecting and optimizing hybrid cloud connectivity for applications and services

How colleagues would describe you:

• Strong interpersonal and negotiation skills to effectively persuade, convince, influence and communicate with both internal and external team members and clients.
• Ability to manage and prioritize a busy workload and multiple large projects.
• Strong business sense with the ability to translate complex business requirements into technology solutions.
• Strategic business thinking with the ability to apply technical knowledge and experience to making decisions for maximizing business objectives.
• Team leadership with the ability to take a role of strategic advisor, guide and mentor of the team

About Gogh Solutions:

Gogh Solutions is an IFS Strategic and Channel partner offering innovative Field Service solutions to address the business needs of organizations across a wide range of industries. We work closely with our customers to ensure they achieve success and deliver exceptional service by giving them the best tools for the job.

We leverage our team’s technical expertise and experience of numerous successful implementations to drive value for your business. One of our key objectives is to educate our clients with the knowledge needed to be more self-sufficient. Thus, not only will you have us in your corner, but you will be prepared to meet challenges as they arise. Gogh Solutions is proud to share that we’ve built as many strong relationships with our clients as we’ve built adaptable solutions.

Gogh Solutions holds a strong belief in their company values of ACT (Accountability, Customer Focused, and Team Work) and is looking for individuals who have the same focus of ensuring themselves and others remain accountable for their actions and deliverables while doing what is right for the Customer and what is right for their Teammates.