Customer Spotlight: Fast Track Implementation for Retail Services Provider

IFS, the global enterprise applications company, announces that Macro Integration Services of Greensboro, N.C. has gone live on IFS Field Service Management (FSM) after a five-month implementation process.

Macro provides deployment, systems integration and maintenance services to multi-site retailers nationwide. The company is experiencing significant growth and needed to standardize their project management, inventory and field service processes with a new system of record.

Macro worked with IFS’s services partner Gogh Solutions based in Montreal, QC. The implementation was completed in only five months despite the fact that it included an integration with Macro’s existing financial system.

“IFS is our system of record for costs of service, parts and projects,” Macro Director of Business Development Mike Senn said. “We wanted to maintain our existing financial system, and IFS FSM gave us the flexibility to integrate while still meeting our aggressive timeline. The IFS solution empowers us to standardize our processes from dispatch to service to invoicing, enabling us to reliably scale as we grow.”

Parker Zanios, IFS Director Partner Alliances, North America, said, “The rapid success experienced by Macro reflects favorably on the staffs of both Macro and Gogh. But we feel that it also illustrates why IFS was positioned highest on the ability to execute axis in Gartner’s Magic Quadrant for Field Service Management. We assert that the software and our methodology are designed to eliminate risk and unpredictability from implementations so our customers can immediately begin moving their business towards full servitization.”Learn more about how IFS supports service organizations here:

Gartner, Magic Quadrant for Field Service Management, Jim Robinson, Michael Moaz, Jason Wong, 27 September 2017.

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