#service management Archives - Gogh Solutions

Year in review 2024

2024 in Review: A Year of Transformation in Service Management

Close-up of a person pressing a virtual icon representing customer support, surrounded by various symbols.

The Art of Customer Touch Points: How to Prioritize and Drive Loyalty

Graphic display with the text 'Industrial AI' illuminated against a digital and futuristic background, showcasing advanced technology.

Highlights from IFS Unleashed 2024

Biometric Authentication: A digital fingerprint with binary code (1s and 0s) rising above it, symbolizing data security, identity verification, and cybersecurity.

Biometric Authentication in Service: Securing Operations with Cutting-Edge Technology

A field technician wearing a high-visibility jacket and VR headset operates a drone at sunset, representing the use of advanced technology in field service operations.

Field Service Workforce Management: Adaptation and Reskilling for 2024

Worker holding a yellow hard hat, symbolizing safety, readiness, and commitment to workplace protection in industrial or construction settings.

Nurturing Safety: Essential Tips for Ensuring Field Service Workers’ Well-Being

Digital graphic illustrating customer experience with interconnected icons representing people, innovation, security, and technology on a futuristic dark background.

Using an Omnichannel Approach to Meet Customer Service Expectations

Silhouetted workers and cranes assembling the numbers '2022' at sunset, symbolizing construction, progress, and the start of a new year.

2022: Tips for the Year Ahead in Field Service

A row of illuminated server racks in a dimly lit data centre.

The Internet of Things (IoT) and Field Service: What You Need to Know