2022: Tips for the Year Ahead in Field Service

With every new year, we always advise clients to look back, take stock of what they’ve experienced, and pinpoint what they’ve learned from those experiences as they begin to navigate their way forward.

From an advisory perspective, when we look back at 2021 and field service there were some key occurrences and factors that have and will continue to shape the year ahead.

The Impact of 2021 on FSM in 2022

  1. Security Breaches

Some of the biggest news last year, the Colonial Pipeline cyberattack, has prompted field service organizations to take a harder look at the FSM technology they’re using. We cannot stress best practices enough when it comes to solution integration and use.

Take time this year to get an operational review, and be sure you work with a partner who takes security seriously.

  1. Worker Shortages

Back in June, we published a blog article on how to attract and retain talent to your field service organization. Having up-to-date technology will remain a huge factor in sustainability and profitability in 2022.

Modern FSM tools improve quality-of-life for the users, automation enables you to do more with less, and the knowledge transfer and retention aspects of these solutions are and will continue to be, indispensable.

  1. Continued Workplace Disruption

Hope for the best and plan for the worst is the motto to hold onto, as 2021 and the beginning of 2022 hasn’t gotten easier—except that we know for certain to expect the unexpected.

We’ve seen it across every industry, those that can adapt to the endless changes and upsets, and have more to offer their customers, are the ones that will outlast the continual disruption.

Other Major Considerations

  1. ClickSoftware’s 8.3 EOL Date

Happening in December of 2023, if you’re serious about making the most of this transition, finding the right solution for your organization, and maintaining solution security, the time to start your platform migration is now.

  1. Single Platform FSM

IFS has been vocal about this for a while, one platform to manage all aspects of your field service organization is the way forward if you want to be providing the best service possible. It’s the way technology is headed, the way the customer experience is headed, and the way your organization should be headed if you want a path to success.

  1. FSM Global Market Value

As the market grows, expect both more competition and for existing competition to step-up their game:

The Global Field Service Management Market is estimated to be USD 3.95 Bn in 2021 and is expected to reach USD 8.44 Bn by 2027, growing at a CAGR of 13.5%.

These are the numbers that reflect more and more field service companies investing in FSM technology and solutions to help them navigate both the current and future markets.

Organizations that don’t invest will be taking on more and more risk—creating opportunities for other field service providers who can provide more service options, as well as better and faster service, to step in.

Helpful Resources

If you’re planning your organization’s year ahead or looking to improve your FSM business in 2022, we’re here to help.