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Unlocking Greater Efficiency: How Omnichannel Customer Service Transforms Field Service Operations
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5 Key Considerations for Choosing an Implementation Partner

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SAVE & ACCEPT
Associate Project Manager

Associate Project Manager
North America – Remote Permanent Full-Time

Based on our continued growth, we currently have an exciting opportunity for an Associate Project Manager (PM) at Gogh Solutions. While this position is 100% remote, we are looking to expand our team in North America.

As a member of Gogh Solutions, the Associate PM is a key player in leading implementation projects, providing consulting and maintaining and growing client relationships. In addition, you will also be expected to provide leadership in the areas of project monitoring, scoping, delivery, user training and budget management. This candidate will actively participate in critical initiatives impacting change and driving project success.

Primary Responsibilities:

  • Lead the project lifecycle from initiation to closure while adhering to Gogh Solutions’ Project Management Office (PMO) methodology
  • Manage our smaller projects and/or programs while adhering to the Project Management Office and Project Management Institute methodology
  • Lead client team members and partner with internal Gogh Solutions employees as required
  • Report projects progress to the PMO and Leadership teams on a weekly and as needed basis
  • Proactively resolve and escalate issues as they arise
  • Monitor and manage projects’ hour allocations, scope and schedule to ensure projects are delivered on-time, on budget and with quality per Statement of Work (SOW) deliverables
  • Manage client weekly status meetings and project communications
  • Manage scope, issues and mitigate risk to ensure successful execution
  • Facilitate change management, execute change control and impact practices for change requests
  • Manage budgets to meet financial objectives by forecasting requirements, contributing to estimates, analyzing variances and initiating corrective actions
  • Assist in the review and updating of SOW and new opportunity proposals
  • Manage and build working relationships with multiple stakeholders, clients and third-party vendors
  • Understanding the client’s challenges, goals and areas of future growth
  • Be responsible to improve and enforce Gogh Solutions’ PMO methodology
  • Deploy specific PMO processes, project management tools and recommend improvements
  • Contribute to operational objectives by contributing information and recommendations
  • Identify trends, perform reviews, determine improvements and solutions, and implement action plans
  • Deliver training internally on Project Management and PMO processes
  • Identify training needs

Qualifications:

  • Bachelor’s degree in Business Administration, Project Management, or related discipline
  • 2+ years of experience working with implementations preferably Workforce Management, Customer Relationship Management
  • Enterprise Resource Planning, Asset Management or integrated IT solution experience

Requirements and Skills:

  • Project management understanding of scope, resource, quality, risk and issue management
  • Proficiency in using Project Management tools
  • Thorough understanding of the project management software implementation lifecycle
  • Experience in a consulting role
  • Excellent client and/or account management skills
  • Ability to interact with all levels of an organization and hands-on experience leading meetings
  • Ability to work with teams and support complex projects
  • Organizational skills and ability to manage projects concurrently
  • Excellent written and oral communication skills
  • Support the project team to a successful project completion
  • Ability to maintain client and vendor relationships
  • Problem solving and negotiation skills when handling client escalations
  • Ability to be quality-focused
  • Work through obstacles to meet commitments
  • Encourage teamwork and take steps to create an environment for effective collaboration
  • Support the PMO in achieving effective project outcomes
  • Be responsible for setting effective SMART goals for the team

Assets:

  • Experience leading teams
  • Experience as a Business Analyst
  • Scrum Master experience

About Gogh Solutions:

Gogh Solutions is an IFS Strategic and Channel partner offering innovative Field Service solutions to address the business needs of organizations across a wide range of industries. We work closely with our customers to ensure they achieve success and deliver exceptional service by giving them the best tools for the job.

We leverage our team’s technical expertise and experience of numerous successful implementations to drive value for your business. One of our key objectives is to educate our clients with the knowledge needed to be more self-sufficient. Thus, not only will you have us in your corner, but you will be prepared to meet challenges as they arise. Gogh Solutions is proud to share that we’ve built as many strong relationships with our clients as we’ve built adaptable solutions.

Gogh Solutions holds a strong belief in their company values of ACT (Accountability, Customer Focused, and Team Work) and is looking for individuals who have the same focus of ensuring themselves and others remain accountable for their actions and deliverables while doing what is right for the Customer and what is right for their Teammates.

Apply Here

PETER WRIGHT
Director Solution Delivery

Peter Wright is the director of solution development and delivery for Gogh Solutions. With over 15 years of proven experience in designing, building and delivering IT solutions, Peter assists organizations in using technology to effectively deliver a seamless customer experience. His expertise allows his clients to increase revenue, minimize costs and gain greater visibility into their processes.

Peter’s specific skills focus on field service management, CRM, mobile solutions and IoT. Experienced in project management, business and process analysis, KPI development and reporting, Peter is a valuable advisor for his clients, assisting them in determining and developing the best solution for their particular needs.

Peter holds a degree in Mathematics and Computer Science from Trent University as well as numerous certifications including Project Management Professional (PMP).

For more information, please visit Peter at https://www.linkedin.com/in/wrightit/

BETH BUTTARS
Consultant, Director Business Development

Beth Buttars is the director of business development for Gogh Solutions. With over 20 years of sales, business development, management consulting and IT management experience, Beth leverages her experience to assist clients in turning their business strategies into actionable operations.

Beth’s key areas of expertise include business strategy and transformation, process optimization and facilitation. Her specialized skill set allows clients to drive customer engagement, increase operational efficiency, minimize costs and maximize the value of their internal processes.

Beth holds a Masters of Business Administration from McMaster University and has previously held the designation of Certified Management Consultant (CMC).

For more information please visit Beth at https://www.linkedin.com/in/bethbuttars/

DAVE WILDER
President

Dave Wilder is the president of Gogh Solutions. With a long history in enterprise IT and field service operations, Dave is a senior leader who specializes in delivering high-caliber IT program and project delivery services. Dave’s expertise assists his clients in effectively utilizing technology to realize their strategic business objectives.

Dave is a highly valued, trusted advisor to numerous corporations. His expertise in business transformation has helped many clients build and maintain a more efficient services business model and improve operational processes.

Dave holds multiple certifications in leadership and change management and has held various senior roles with Bell Canada. Throughout his career, Dave has demonstrated success in several key areas, including developing business growth, improving profitability and driving strong results with extended teams.

For more information please visit Dave at: https://www.linkedin.com/in/davidallenwilder/